Frequently Asked Questions
Get answers to common questions about our courier services
Are there any restrictions on what I can send?
Yes, certain items are prohibited for shipping, including hazardous materials and perishable goods. Check our guidelines for more details.
What should I do if my package is lost?
Contact our customer support immediately with your tracking number. We will investigate and resolve the issue promptly.
How can I track my shipment?
You can track your shipment using the tracking number provided. Visit our tracking page and enter your tracking number.
What areas do you deliver to?
We deliver worldwide to over 200 countries. Check our service coverage for specific locations.
What are your delivery hours?
We deliver Monday through Saturday, 9 AM to 6 PM. Express deliveries may have extended hours.
How can I change my delivery address?
Contact customer support with your tracking number as soon as possible to request an address change.